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NEW BUILD EXPERTS

  • Over 25 yrs Experience
  • New Build Lender Criteria Experts
  • Easy & Simplified Process
  • Fast Agreement In Principles

EXCLUSIVE PRODUCTS

  • Access Exclusive Products
  • We Speak to Decision Makers
  • Strong Lender Relationships
  • Tailored Mortgage Products for you

FREE ADVICE

  • Our Expert Advice Is Free
  • Dedicated Mortgage Consultants For Each Client
  • Open 7 Days a week
  • Expert Problem Solvers
  • Home Visits Offered

WHOLE OF MARKET

  • We Work For You, Not The Lender
  • Market Leading Products Updated Daily
  • Expert Market Knowledge
  • Jargon Free Advice You Can Understand

Our Expertise

Added Value

Why Mortgage First?

  • Over 20 years experience in mortgage market
  • Dedicated advisers for your own mortgage
  • Exclusive products not available on the high street
  • Dedicated mortgage administrator for each mortgage case
  • You are our customer not the lender or provider
  • No jargon just easy to understand process

Tailored Services

  • Free advice with tailored financial solutions for each case
  • Every client different
  • All circumstances can be looked at
  • Professional  and personal approach to every single cas

Forms

  • Take advantage of our innovative online FORM application
  • Its quick, easy and secure, takes less than 5 minutes!
  • Get your application off to a fast start by providing us with these basic details
  • On receiving the information we can get to work right away and find you the ideal mortgage
  • The FORM is sent direct to your consultant

Treating Customers Fairly

Treating Customers Fairly

Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.

Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of “jargon” and written in plain English.

These are the key factors which determine our policy of Treating Customers Fairly

1: You can be confident that you are dealing with a firm which holds the fair treatment of our customers as central to our corporate culture.

2: Products and services marketed and sold in the retail market are designed to meet the individual needs of our customers.

3: Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

4: Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances.

5: Customers are provided with products that perform as we have led you to expect, and that the associated service is of an acceptable standard, and is as you have been led to expect.

6: Customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint.

7: We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.

FEEDBACK

Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.

If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.

To send us your feedback, please follow this link for the TCF client survey questionnaire and send us your thoughts.

Testimonials next prev

  • On the 6th of October 2014 we took possession of our beautiful new home. As a single mum of 3 busy children the task of getting a home of our own and the ability to get a mortgage was taken over and achieved with the help of ”Mortgage First”. My agent was professional, attentive and clearly cared about helping us to achieve, what seemed to me, to be an impossible task. I could not have done this without their help. I would absolutely recommend “Mortgage first” to anyone who feels they need the worry and stress taken out of getting the right mortgage. We are very much looking forward to our first Christmas in our new home, so a big thank you to John and all the staff at “mortgage First”.

    Kate Rowley

  • 'Mortgage First provided an exceptional service, explaining clearly each step of the process along with sound advice. They were very responsive to questions no matter when the query question was raised. I would recommend their service to anyone.'

    Robert Kirkwood

  • A big thanks to all at Mortgage First. They made purchase of my new Cala home so simple with excellent service from start to finish. Would recommend Mortgage First to anyone looking to purchase a new build home.

    Danielle Lynch

  • My thanks go to Eddie Irvin for his exceptional service and assistance throughout the mortgage process when I purchased my home a few years ago. After several meetings and excessive mortgage arrangement fee quotes with RBS, and not forgetting over 20 years perfect banking terms, Eddie provided me with a mortgage through the Halifax within 30 minutes! A few days later, as he promised the mortgage guarantee arrived – truly staggering after weeks being passed from pillar to post with RBS. I have since referred to very satisfied clients to Eddie Irvin for their mortgage requirements, and currently in the process of my daughter on her first time buy. I would have absolutely no hesitation in recommending the services of Eddie, in terms of lender options, quality of service, value and efficient dealings throughout. You will not be disappointed.

    David McCulloch

Our Clients

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